Terms of Service

Agreement

By engaging with Untethered Solutions ("Company"), you ("Client") agree to these Terms of Service.

Services

We provide:

• Tier 1: Prebuilt automation solutions.
• Tier 2: Custom-tailored automation builds.
• Tier 3: Partnership Programme

Client Responsibilities

• Provide accurate business information.
• Supply timely access to required systems, logins, and API keys.
• Maintain compliance with third-party software licenses.
• Review and approve deliverables within reasonable timeframes.
• You are responsible for ensuring that any personal data you provide to us is accurate and up to date.
• If you are using the SmartFlow System on behalf of your business, you are solely responsible for obtaining valid consent from your leads and customers before submitting their data into the system.

Fees & Payments

• Tier 1 services: Setup fee + monthly usage charges.
• Tier 2 services: 50% upfront, 50% on completion.
• Tier 3 services: Monthly retainer.
• Late payments may result in suspension of services.

Deliverables

• Automations and integrations are tailored to business workflows.
• We provide setup documentation, walkthroughs, and limited support per tier.
• Outcomes depend on client's proper use of the delivered solutions.

Confidentiality

• Both parties agree to keep sensitive data and trade information confidential.
• Client credentials are used solely for project execution.

Limitation of Liability

• Services are provided "as-is" without guaranteed revenue or outcome.
• We are not liable for losses due to misuse, third-party downtime, or force majeure events.
• Our total liability is limited to the fees paid by the client in the preceding 3 months.

Data Ownership

• You retain ownership of all personal data submitted through the SmartFlow System.
• Untethered Solutions acts only as a Data Processor, processing such data on your behalf.
• As Data Controller, you are responsible for compliance with applicable privacy regulations, including GDPR, for your leads’ data.

Termination

• Either party may terminate with written notice.
• Fees for work completed remain due.
• Ongoing retainers may be canceled with [30 days] notice.

Marketing Communications

Promotional, marketing, and nurture messages (email/SMS) will only be sent when explicit consent has been obtained. You may opt out at any time by following unsubscribe instructions or contacting support.

Governing Law

This agreement is governed by the laws of United Kingdom.